Contact support from your current email address and we will update it after verification.

No. Accounts are personal. Sharing access may lead to suspension.

In your account under Digital access, and in your order confirmation email.

Open a support ticket from the order page and we will reissue or replace the access.

Within 30 minutes of payment confirmation, and never more than two hours at peak times.

Yes. Guest checkout is available, and you can create an account afterwards to keep your access in one place.

We accept major credit and debit cards through our payment provider. We never store card numbers.

Declined payments are not captured. Some banks show a temporary hold that clears within a few days.

You can request a refund within 14 days if the access has not been used. See the refund policy for details.

Approved refunds return to the original payment method within 5 to 10 business days.

Passwords and sessions are hashed, permissions are checked on the server, and sensitive actions are audited.

No. Cards are handled by our payment provider and we store only the outcome of the charge.

Subscriptions renew automatically at the price shown. We email a reminder before each charge, and you can cancel at any time.

Yes. Change the plan from your subscription page and the new price applies from the next cycle.

We reply to tickets within one business day, and most replies are much faster.

Yes. Support is fully available in Arabic and English, and the store itself supports both languages.